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ISO 20000-1 (IT Service Management Certification)

ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.


ISO/IEC 20000-1:2011 can be used by:

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